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— Alfred Adler"Tears and complaints - the means which I have called water power - can be an extremely useful weapon for disturbing cooperation and reducing other to a condition of slavery."
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Evil is a disease; and worry over disease is itself an additional form of disease, which only adds to the original complaint.
— William James
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Always welcome your customer's scorn. This rule says read the complaint letters. Categorize them. Decide how you are going to wipe them out.
— Michael J. Silverstein
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