"My heart is still there in gospel music. It never left . . . I'm gonna make a gospel record and tell Jesus I cannot bear these burdens alone."

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If the technology cannot shoulder the entire burden of strategic change, it nevertheless can set into motion a series of dynamicsthat present an important challenge to imperative control and the industrial division of labor. The more blurred the distinction between what workers know and what managers know, the more fragile and pointless any traditional relationships of domination and subordination between them will become.

— Shoshana Zuboff