"People who treat waitresses or waiters rudely - or taxi drivers - I have very little tolerance for those people. They work really hard. They deserve courtesy and respect."

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I've met the Queen a couple of times, and she's been delightful. In fact, I often find myself thinking: 'What would the Queen do in this situation? Write a thank-you note? Yes, I'll do that.' She's all about courtesy.

— Jools Holland