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— David Livermore"Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful."
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There are differences in the businesses themselves, but the fundamentals are the same: give customers a good experience, charge them a reasonable price, listen to them, and treat them with respect.
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When you're managing a large number of people, you learn that incentives matter tremendously. You really want people to be rewarded for doing the right thing for the customers and the organization.
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