"I think this century more than any other really has seen the phenomenon of people being uprooted in such numbers, such a degree. They even have a word for it: The refugees. It's a new word, a 20th Century word, but refugee is actually a misnomer."

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The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER.

— Peter Drucker