"A readiness to believe ill of others, before we have duly examined it, is the effect of laziness and pride. We are eager to find aculprit, and loath to give ourselves the trouble of examining the crime."

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Truly world-class firms are always examining their business processes and continuously seeking solutions to improve in key areas, such as lead time reduction, cost cutting, exceeding customer expectations, streamlining processes, shortening time to market for new products, and managing the global operation.

— Daniel Baldwin