"We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information."

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I was born on the other side of the tracks, in public housing in Brooklyn, New York. My dad never made more than $20,000 a year, and I grew up in a family that lost health insurance. So I was scarred at a young age with understanding what it was like to watch my parents lose access to the American dream.

— Howard Schultz