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— Jack Welch"Managers can waste a lot of time at the outset of a crisis denying that something went wrong. Skip that step."
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He foresaw the platooning that managers like Casey Stengel used years before it happened. He told me I had to be a switch-hitter if I was going to play.
— Mickey Mantle
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I believe every person has the ability to achieve something important, and with that in mind I regard everyone as special. A manager should feel this way about people, but it's an attitude that can't be faked. You've got to be honestly convinced that every human being is important.
— Mary Kay Ash
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