"It's amazing how email has changed our lives. You ever get a handwritten letter in the mail today? 'What the? Has someone been kidnapped?'"

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You have to think for an email. What's the subject? What's it about? It takes two seconds to think about that. So you have to think, Is this a work thing or a social thing? Which? Then you get into a situation that you don't want to be in, because then people are thinking about it too much.

— Biz Stone