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— John W. Thompson"So you will see us continue to advance the state of the art or take information that we have in our response data bases and have that drive automation or an automated response by some of our products."
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In many cases, jobs that used to be done by people are going to be able to be done through automation. I don't have an answer to that. That's one of the more perplexing problems of society.
— John Sculley
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For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
— Tom Peters
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