"We all need support and friendship, regardless of circumstances. But where do people turn when friends and family are simply no longer there, or can't help us through a difficult time, or need all our care and attention and can't give us any in return? Thank goodness for befriending projects, who help fill the empty spaces where care, support and a listening ear need to be."

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There are many strengths in modern society, but one of its weaknesses is the breakdown of many of the old structures and networks that supported people in times of crisis and need. Whenever we lose a strengthening element in society, we need to replace it with alternative systems as quickly as possible. Befriending schemes are a crucial part of this process, because they fill the gap that social erosion has left in the lives of so many vulnerable people.

— Richard Holloway