"I despair about the lack of proper respect shown for the piano. If you want it to sound like a traffic jam, go out in the street and forget the piano. That's not a piano sound."

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His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself.

— Ann Aguirre