"...one of hallmarks of a creative person is the ability to tolerate ambiguity, dissonance, inconsistency, things out of place. But one of the rules of a well-run corporation is that surprise is to be minimized. Yet if this rule were applied to the creative process, nothing worth reading would get written, nothing worth seeing would get painted, nothing worth living with and using would ever get designed."

Next Quote

Among all the complaints you hear these days about the crimes of the media, it seems to me the critics miss the big one. It is that especially TV, but also we of the print press, tend to reduce mess and complexity and ambiguity to a simple story line that doesn't reflect reality so much as it distorts it. ... What bothers me about the journalistic tendency to reduce unmanageable reality to self-contained, movielike little dramas is not just that we falsify when we do this. It is also that we really miss the good story.

— Meg Greenfield