"People hear that I am a horror writer and they think that I must be a monster, but actually I have the heart of a small child - I keep it in a jar on my desk."

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At its heart, this book touches on a mystery of economics: what exactly is happening in our world, and why does it often work so well? As the authors show, apparently messy systems - such as untidy desks - actually exhibit a high degree of order: the piles of paper are close to hand, and the most important documents tend to make their way to the top while un-needed ones sink to the bottom. If the mess works, why mess with it?

— Nicholas Blincoe