"An honest man here lies at rest, the friend of man the friend of truth the friend of age and guide of youth. Few hearts like his with virtue warmed, few heads with knowledge so informed. If there's another world, he lives in bliss. If there is none, he made the best of this."

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[The Utopia of Rules] should offer a challenge to us all. Should we just accept this bureaucracy as inevitable? Or is there a way to get rid of all those hours spent listening to bad call-centre music? Do policemen, academics, teachers and doctors really need to spend half their time filling in forms? Or can we imagine another world?

— Gillian Tett