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— Robert G. Thompson"Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems."
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With a novelist's sense of drama and a historian's understanding of the social forces that shape our lives, Tom Gjelten has captured vividly -- through the chronicle of a powerful family's fortunes -- one of the great political dramas of our time.
— Ronald Steel
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I have travelled a good deal in Concord; and everywhere, in shops, and offices, and fields, the inhabitants have appeared to me tobe doing penance in a thousand remarkable ways.... The twelve labors of Hercules were trifling in comparison with those which my neighbors have undertaken; for they were only twelve, and had an end; but I could never see that these men slew or captured any monster or finished any labor.
— Henry David Thoreau
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