"It's very hard to establish an economy of trustworthiness. The key is continuing to innovate and to keep your customers through innovation, because the customers can leave. But once you are a dominant player that continues to innovate and provide a good deal, customers will stay with you."

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The economy in the next 20 to 25 years is going to change more than they did in the last 20, 25 years. And that's because exponential trends are affecting a bigger and bigger share of the economy. So we have some huge disruptions in store, and I can't predict exactly what the innovations are going to be. If I did, I would have already invented them. But I think they'll be comparable to the innovations we saw in the past 20, 25 years if not greater.

— Erik Brynjolfsson