"There is one other business where the customer is always wrong and that's the media."

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Anna is the only proof I have that I was born into this family. Instead of dropped off on the doorstep by some Bonnie and Clyde couple that ran off into the night. On the surface, we’re polar opposites. Under the skin, though, we’re the same: people think they know what they’re getting, and they’re always wrong. (Jesse)

— Jodi Picoult