"I think that there's a tendency in this town to try to selectively pick snapshots, when the broader reality is that we have a record of results and that we're getting things done for the American people."

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My engineering training taught me to be a systems thinker. I looked at companies as "systems" and saw work as a system of tasks - that needed to be reengineered. I was also focused on operations, getting things done and built. My engineering training taught me to be a pragmatist.

— James A. Champy