"I have to express sympathy from the bottom of my heart to those people who were taken as wartime comfort women. As a human being, I would like to express my sympathies, and also as prime minister of Japan I need to apologize to them."

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Be willing to apologize. Proper apologies have three parts: 1) What I did was wrong. 2) I'm sorry that I hurt you. 3) How do I make it better? It's the third part that people tend to forget. Apologize when you screw up and focus on other people, not on yourself.

— Randy Pausch