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— Stephen Covey"It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity."
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I personally apologize to any person who felt anything less than respected and valued by myself.
— Kevin Shelley
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It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity. A person must possess himself and have a deep sense of security in fundamental principles and values in order to genuinely apologize.
— Stephen Covey
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