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This is the only country in the world where today's employee, is tomorrow's employer.
Sep 30, 2025
Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.
Employee engagement is an investment we make for the privilege of staying in business.
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
Your number one customers are your people. Look after employees first and then customers last.
Highly engaged employees make the customer experience. Disengaged employees break it.
Everyone enjoys doing the kind of work for which he is best suited.
Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.
Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
The bottom line is down where it belongs - at the bottom.
The bottom line is down where it belongs – at the bottom. Far above it in importance are the infinite number of events that produce the profit or loss.
The real damper on employee engagement is the soggy, cold blanket of centralized authority. In most companies, power cascades downwards from the CEO. Not only are employees disenfranchised from most policy decisions, they lack even the power to rebel against egocentric and tyrannical supervisors.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.
Are you bored with life? Then throw yourself into some work you believe in with all your heart, live for it, die for it, and you will find happiness that you had thought could never be yours.
The first responsibility of a leader is to define reality.
On what high-performing companies should be striving to create: A great place for great people to do great work.
To win in the marketplace you must first win in the workplace.
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
Results are obtained by exploiting opportunities, not by solving problems.
If you work in an urgent-only culture, the only solution is to make the right things urgent.
Business and human endeavors are systems...we tend to focus on snapshots of isolated parts of the system. And wonder why our deepest problems never get solved.
Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.
Everyone wants to be appreciated, so if you appreciate someone, don't keep it a secret.
Many corporate leaders and employees have the right intentions, but it can be overwhelming when you consider how everything is affected from leadership styles, to organizational structure, to employee engagement, to customer service an marketplace.
Appreciate everything your associates do for the business.
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
I consider my ability to arouse enthusiasm among men the greatest asset I possess. The way to develop the best that is in a man is by appreciation and encouragement.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
Always treat your employees exactly as you want them to treat your best customers.
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