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You cannot run a successful retail business from memory.
Sep 24, 2025
The challenge of the retail business is the human condition.
I had retail businesses. They were beauty businesses, skin care and all that. I got into that as a fluke. I was going to open up a gym. I just had a Men's Fitness cover come out that was the third bestselling of Men's Fitness covers.
Gambling drains the economy by taking money away from grocery stores and retail businesses and putting it in the hands of an industry that produces no product
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
"Value added" is a meaningless concept for a retail business , for a bank, for a life insurance company, and for any other business which is not primarily engaged in manufacturing.
I'm in the retail business, not the circus business.
A guy named Charlie Beacham was my first mentor at Ford. He taught me the importance of the dealers, and he rubbed my nose in the retail business.
You're only as good as the people you hire.
Innovation distinguishes between a leader and a follower.
I don't think goal setting is an important basis for a retail business - or for anyone. Most of the time goal setting puts too much energy and attention on being someplace else, instead of helping you appreciate where you are.If I ran a retail store, which I have done in my life, I would go into it from a place of "I am thrilled to be here, and I am honored to be able to serve other people." I would not be telling myself constantly that I have to double my sales in order for me to be happy. I would tell myself, "I am content to be here in this moment, and I love this work."
I don't think goal setting is an important basis for a retail business. Most of the time goal setting puts too much energy and attention on being someplace else, instead of helping you appreciate where you are.
High expectations are the key to everything.
For a Jewish Puritan of the middle class, the novel is serious, the novel is work, the novel is conscientious application why, the novel is practically the retail business all over again.
Don't be afraid to give up the good to go for the great.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
The complaining customer represents a huge opportunity for more business.
Your most unhappy customers are your greatest source of learning.
In the retail business, many people are too consumed with the bottom line. How much am I going to be selling? Am I going to be able to do all the things I need to get done? Instead, if they are at peace and feeling good about themselves - if they are treating customers with love and acting as statesmen and stateswomen and people who are connected to God in a spiritual sense - then every day for them is a real joy.
The god whom science recognizes must be a God of universal laws exclusively, a God who does a wholesale, not a retail business. He cannot accommodate his processes to the convenience of individuals.
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