"People come back from flights and tell you a story like it's a horror story. That's how bad they make it sound. They're like, 'It was the worst day of my life. We didn't board for 20 minutes and they made us sit there on the runway for 40 minutes.' Oh really? What happened next? Did you fly in the air, incredibly, like a bird? Did you partake in the miracle of human flight you non-contributing zero?'"