Customer Experience Quotes

Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

When it comes to lead referral generation, the customer experience is it.

If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.

At SAP, we see a dream for a simpler world, for a simpler SAP, and for a simpler customer experience.

I'd rather spend money on things that improve the customer experience than on marketing.

Highly engaged employees make the customer experience. Disengaged employees break it.

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts

If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

The customer is not always right.

Everything starts with the customer.

A little experience often upsets a lot of theory.

The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.

It's easier to love a brand when the brand loves you back.

The well-satisfied customer will bring the repeat sale that counts.

You don't earn loyalty in a day. You earn loyalty day-by-day.

Customer service is not a department, it's everyone's job.

Until you understand your customers - deeply and genuinely - you cannot truly serve them.

You‘ve got to start with the customer experience and work back toward the technology - not the other way around.

When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.

Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call "the third place" ... a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn't know they had.

The true measure of a man is how he treats someone who can do him absolutely no good.

Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.

There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences.

Make the customer the hero of your brand's story.

It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

The true measure of a man is how he behaves when death is close.

Good leaders must first become good servants.

It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

Our attitude towards others determines their attitude towards us.

Don't find fault, find a remedy.

To listen closely and reply well is the highest perfection we are able to attain in the art of conversation.

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

The complaining customer represents a huge opportunity for more business.

... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.

It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time.

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

Your most unhappy customers are your greatest source of learning.

The best way to find yourself is to lose yourself in the service of others.

Kind words can be short and easy to speak, but their echoes are truly endless.

I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

Always do more than is required of you.

Well done is better than well said.