Service Business Quotes

I don't think you can create effectively toward expectation. I'm not in the service business.

I'm not in the service business.

If we don't take care of our customers, someone else will.

Every business is a service business. Does your service put a smile on the customer's face?

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

If we keep doing what we're doing, we're going to keep getting what we're getting.

There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!

There are no traffic jams along the extra mile.

Being on par in terms of price and quality only gets you into the game. Service wins the game.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The purpose of a business is to create a customer.

Do what you do so well that they will want to see it again and bring their friends.

There is only one boss. The customer.

Unless you have 100% customer satisfaction, you must improve.

The longer you wait, the harder it is to provide outstanding customer service.

If you don't genuinely like your customers, chances are they won't buy.

Every great business is built on friendship.

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

The hardware business is all about per-unit manufacturing cost and functionality. The services business is less asset-intensive and more dependent on people.

Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

The complaining customer represents a huge opportunity for more business.

We’re in the Customer Service business—we just happen to provide airline transportation.

Your most unhappy customers are your greatest source of learning.

Well done is better than well said.